Privacy Policy

Effective Date: October 20, 2025

Welcome to Reptile Recovery (“we,” “our,” “us”). This Privacy Policy explains how we collect, use, and protect your information when you visit https://www.reptilerecovery.com (the “Site”) and when you purchase our products or use services such as Amazon Pay for checkout.

By using our Site, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information when you use our Site or make a purchase:

A. Information You Provide

  • Personal Information: When you make a purchase, create an account, or contact us, we may collect your name, billing and shipping address, email address, and phone number.

  • Payment Information: When you pay using Amazon Pay, Shopify Payments, or another payment provider, we do not store your credit card or banking details. Those are processed securely by third-party payment processors.

  • Communications: We may collect information from messages or emails you send to our support team.

B. Information Automatically Collected

  • Device Information: Your IP address, browser type, device identifiers, and operating system.

  • Usage Data: Pages you visit, time spent on pages, and interactions with the Site.

  • Cookies & Tracking Technologies: We use cookies to enhance your browsing experience, remember preferences, and analyze site performance.

2. How We Use Your Information

We use your information for purposes including:

  • Processing and fulfilling orders.

  • Communicating about your purchases or account.

  • Providing customer support.

  • Improving our products, services, and website.

  • Sending marketing communications (only with your consent).

  • Preventing fraud and ensuring the security of transactions.

  • Complying with legal obligations.

3. How We Share Your Information

We do not sell your personal information. However, we may share it with:

  • Service Providers: Companies that help us operate the Site, such as payment processors, shipping partners, and email marketing platforms.

  • Amazon Pay: When you use Amazon Pay, your transaction and personal information are processed in accordance with Amazon’s Privacy Notice.

  • Legal Requirements: If required by law, court order, or to protect our rights.

4. Amazon Pay

If you choose Amazon Pay at checkout, you’ll be redirected to Amazon to complete your purchase. Amazon Pay may share limited transaction data (such as order details and confirmation) back with us for order fulfillment.
Amazon is solely responsible for the processing of your payment data. For details, review Amazon’s Privacy Policy.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you signed in.

  • Remember your shopping cart.

  • Analyze traffic and improve performance.

  • Show personalized content or ads (if applicable).

You can control or delete cookies through your browser settings. Disabling cookies may limit certain features of the Site.

6. Data Retention

We retain your information only as long as necessary for:

  • Order fulfillment and customer support.

  • Legal or accounting requirements.

  • Marketing preferences you’ve opted into.

You can request deletion of your data at any time (see Section 8).

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, misuse, or alteration.
However, no online transmission is 100% secure, and we cannot guarantee absolute protection.

8. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access and receive a copy of your data.

  • Request correction or deletion of your data.

  • Opt out of marketing emails at any time.

  • Restrict or object to certain processing.

To make a request, contact us at support@reptilerecovery.com.

9. Third-Party Links

Our Site may include links to third-party websites (e.g., Amazon). We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before sharing personal data.

10. Children’s Privacy

Our Site and products are intended for adults. We do not knowingly collect information from children under 13. If we learn that we’ve collected such data, we’ll delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the “Effective Date” revised accordingly.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Reptile Recovery LLC
Email: support@reptilerecovery.com
Website: https://www.reptilerecovery.com

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